VoiceInsights Africa
Voice & Multilingual Research
VoiceInsights Africa
Any voice, any language, answered on six separate questions
“Every Voice. Every Language. Every Insight.”
Why voice-first research
VoiceInsights turns community and field evidence into traceable, decision-ready institutional intelligence.
Who a written instrument excludes
A questionnaire that must be read excludes anyone who cannot read it, in a setting where that is common rather than exceptional. Voice removes the literacy requirement from participation without removing the record.
What a voice answer is worth
Audio is retained with the consent record, bound to the response it belongs to. A transcript is an artefact derived from it, with its own reviewer — not a replacement for the recording.
Voice collection workflows
6 registered routes, three of which carry audio.
| Collection route | Status |
|---|---|
| Phone Call | Proven |
| Proven | |
| SMS / Feature-Phone Fallback | Proven |
| Web Platform Link | Proven |
| Offline Mobile Application | Proven |
| Proven |
A phone call reaches a respondent with no smartphone and no data. WhatsApp carries text and audio. SMS is the feature-phone fallback. The offline field application records audio where a network does not exist at all.
The six questions a language must answer
| Axis | What it asks |
|---|---|
| Text | Can a respondent answer in writing in this language? |
| Voice | Can a respondent answer by speaking in this language? |
| Transcription | Can that speech be turned into text? |
| Translation | Can it be translated for analysis? |
| Analysis | Can free text in this language be analysed? |
| Output | Can a deliverable be produced in this language? |
Each is answered on its own for every language in the registry, because a language can pass one and fail the next. They are never added together into a single number.
What we refuse to say
Translation and transcription governance
Translation is an artefact
A translation is a governed artefact with a recorded reviewer, not something generated silently in the pipeline. A translation that loses a distinction makes a claim the platform cannot support, in a language the reviewer who wrote the original will never read.
Human review
AI may assist transcription and translation; every contribution is candidate intelligence until a named reviewer accepts, modifies or rejects it.
The interface language is a separate question again: which languages your team can work in is not which languages you can collect in, and collection reaches further than analysis does. Three different answers, kept apart.
Evidence, privacy and engagement
Consent in the language it was given
Consent records reflect the collection context, the language, the scope and the withdrawal conditions. Audio is stored under access control with retention and deletion following law, consent and contract.
Applicable law
Implementations are designed to support obligations under Tanzania’s Personal Data Protection Act, No. 11 of 2022, alongside the applicable agreement. Where a programme falls under the EU GDPR or another regime, those obligations are assessed and documented during implementation. No independent assessment of GDPR alignment has been carried out, and none is claimed.
Contact us
“Every Voice. Every Language. Every Insight.”
Tanzania — Head Office
Ali Hassan Mwinyi Road, Kisutu3rd Floor, Haidary Plaza
P.O. Box 77139
Dar es Salaam, Tanzania