Terms of Service

1. The service

VoiceInsights Africa provides a platform for collecting, transcribing, and analyzing voice-based survey responses across phone, WhatsApp, SMS, web, and offline field channels. By creating an account, you agree to use the platform in accordance with these terms.

2. Your responsibilities

You are responsible for obtaining any regulatory approvals your research requires (see our Compliance guidance), for the accuracy of the survey content you create, and for how you use the insights generated. You may not use the platform to collect data without respondent consent.

3. Data ownership

Data ownership, controller and processor roles, permitted processing, retention, portability and return or deletion obligations are defined in the applicable proposal, order form, statement of work or service agreement. Our Privacy Policy explains the platform-level handling principles.

4. Billing

Fees, invoicing schedules, payment methods, service periods, renewal terms and termination rights are defined in the applicable proposal, order form, statement of work or service agreement. Enterprise engagements may be paid through invoice, purchase order, bank transfer or another approved contractual method.

5. Availability

Availability targets, support coverage, maintenance arrangements, service levels and remedies are defined by the applicable service agreement. No website statement replaces those negotiated terms.

6. Changes to these terms

We may update these terms as the platform evolves. Material changes will be communicated to active accounts.

Enterprise procurement may require a reviewed contract, order form, statement of work, data-processing terms or supporting assurance material. Please contact us to discuss the documents required for your implementation.