Trusted Voice Research Infrastructure for NGOs, Governments & Global Development Partners
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Troubleshooting

How to read a refusal.

Refusals are answers

This platform refuses rather than approximates. A refusal always carries a machine-readable code and a reason, and the reason names what would make the request valid.

Common refusals

CodeWhat happenedWhat to do
NOT_A_REQUESTABLE_ANALYSIS_TYPEYou asked for a statistical method rather than an analysis typeRequest one of the five analysis types named in the response
POSITIVE_VALUES_REQUIREDNo answer matched the default positive set, so a proportion would have been a meaningless zeroSupply positive_values naming which answers count as positive
REPORT_EVIDENCE_UNRESOLVEDThe report's claims do not resolve to evidence recordsPromote the analysis result into the evidence chain first
PUBLICATION_NOT_ELIGIBLEAn element in the report cites nothing resolvableCite the evidence on each finding, chart and recommendation
UPLOAD_EXPIREDA resumable upload passed its windowStart a new upload; completed parts are not reusable
Consent UNKNOWNAn integrator or import said nothing about consentExpected. Report it in your methodology rather than treating it as consent

When a language will not work

Ask the platform directly whether it can offer a language for a job. In strict mode it refuses a supplier claim and demands a VoiceInsights measurement — which is the honest answer to "can I run this study in that language?"

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If something here is wrong or missing, tell us — documentation that misdescribes the platform is a defect.

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